Elements and Performance Criteria
- Use communication to establish control
- Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
- Use communication techniques that focus the attention and concentration of the person in controlled directions.
- Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
- Use communication methods that engage the person in positive responses.
- Use non-verbal messages and body language that avoid provocation and aggressive messages.
- Use continuous and calming communication to provide distraction and personalised engagement.
- Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
- Apply defensive control strategies
- Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
- Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
- Observe and assess the behaviour of people for the cause and potential escalation of aggression.
- Explain options for cooperation clearly and positively and support them when cooperation is given.
- Request assistance if available.
- Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
- Select defensive control tactics that are designed to protect the safety and welfare of all involved.
- Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
- Use restraint or deflection according to the policies and procedures of the organisation.
- Use verbal strategies to de-escalate tensions and re-establish personal interaction.
- Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
- Consult and take advice from specialist support and advisers.
- Provide and maintain records and reports.
- Use communication to establish control
- Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
- Use communication techniques that focus the attention and concentration of the person in controlled directions.
- Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
- Use communication methods that engage the person in positive responses.
- Use non-verbal messages and body language that avoid provocation and aggressive messages.
- Use continuous and calming communication to provide distraction and personalised engagement.
- Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
- Apply defensive control strategies
- Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
- Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
- Observe and assess the behaviour of people for the cause and potential escalation of aggression.
- Explain options for cooperation clearly and positively and support them when cooperation is given.
- Request assistance if available.
- Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
- Select defensive control tactics that are designed to protect the safety and welfare of all involved.
- Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
- Use restraint or deflection according to the policies and procedures of the organisation.
- Use verbal strategies to de-escalate tensions and re-establish personal interaction.
- Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
- Consult and take advice from specialist support and advisers.
- Provide and maintain records and reports.